Our Travel Specialists (the best in the business) have a wealth of product and destination knowledge having travelled extensively, covering all continents of the globe. We truly do more than a brochure and conduct more than a quick online travel search. We know how to properly investigate on your behalf.
You can have confidence that your holiday arrangements are in very capable hands. Our knowledge and expertise ensure that you receive outstanding customer service, and our specialists have the ability to apply value not just savings to your holiday. It is not a great price if it is not a great holiday!
Discover Travel & Cruise, a multi-award winning agency, is independently owned and operated by Denise Falsay. Denise started her travel career in Glasgow, Scotland in 1977. Having migrated to Australia in 1983, Denise continued to work in travel before purchasing her own agency in 1992 at The Gap, as part of a large Australia wide franchise group and later opened another store at Keperra which was relocated to Stafford in 2014. Looking for more freedom and flexibility in operating and expanding her business, Denise made the decision in 2009 to launch Discover Travel & Cruise.
Discover Travel & Cruise is a member of Travellers Choice, which has more than 150 independent members across Australia and won in 2015 and 2019 The National Travel Industry Awards ‘Best Travel Agent Group’. The company has been around for more than 40 years and an important element of its success is its unwavering focus on delivering the highest quality customer services. As an independent member we have the freedom to tailor our services to meet the needs of our clients, and at the same time enjoy the support and buying power of a national travel and online travel group, which enables us to offer you the very best deals possible.
We are a member of AFTA (the Australian Federation of Travel Agents). An AFTA Travel Agent is committed to Value, Integrity and Protection through the AFTA Agent’s Code of Ethics. The AFTA logo represents experience, service, professional conduct, and fully-trained staff to provide you with expert advice.
We are also an ATAS accredited Travel Agency. ATAS is administered by the Australian Federation of Travel Agents (AFTA) and vets travel agents against strict criteria to ensure they meet certain standards, are reliable, well trained and professional businesses. Before becoming accredited, ATAS agents need to meet high standards of business discipline, training, compliance with Australian Consumer Law and compliance with a strict code of conduct – ensuring your peace of mind when booking online travel.
Discover Travel & Cruise is also a member of Cruise Lines International Association (CLIA). CLIA is an industry body that aims to increase travel agents’ understanding of the wide range of cruise products available for clients, as well as the enormous variety of cruise itineraries worldwide.
Unsure of how to make your travel restart a reality? Start by talking to us. As your trusted travel agent, we’re here to save you time and show you value for money. Why not let us help you create a travel plan, not only for your next trip but the one after that and the one after that! Just as you would see an advisor to map our your financial future, working with us on a travel plan is the best plan if you’re serious about seeing the world.